Service FAQ
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Service FAQ
Product FAQ

Service FAQ

Will you help in shipping profiles?

Yes. We will safely package the aluminum extrusion profiles. Then arrange for the shipping process. Our team will help you get cost effective solution. For inquiries, or assistance, you can talk to us.

What is your after-sale service?

Our after-sale service includes free spare parts, online technical support and other.

Are there any after-sales services after installation?

To extend the quality of each product order, DYM is always in touch with the executed projects to solve any questions you may meet.

Can we have our own logo or company name on the products or package?

Sure. Your logo can be put on our products. And if the cartons printing needed to be customized, please send us the artwork and detailed requirements by email or leave a message.

What are the key factors that influence the production cost of tile trim

The production cost for tile trim is a multifaceted aspect that involves various factors such as raw material costs, labor, technology, and overheads. To optimize production, manufacturers focus on controlling variable costs and implementing lean production mechanisms. DYM's Advanced technology and efficient production processes are key to minimizing costs and maximizing value, which is crucial for setting competitive wholesale prices and achieving a favorable position in the market.

Refund Policy for Sample Charges.

At DYM, we value customer satisfaction and long-term cooperation. We're pleased to offer a refund for the sample charge of our tile trims when you place an order. Our samples mirror the high quality of our products, ensuring you can purchase with confidence. For orders that meet our specified quantity or amount, the sample fee will be fully refunded or deducted from the total cost, providing you with a preferential transaction price. Contact our Customer Service for more details and enjoy our commitment to quality and competitive pricing.

I want to customize tile trim to enhance my brand identity and meet specific project requirements.

At DYM, we specialize in bespoke tile trim solutions to meet your unique requirements. Our expert team collaborates with you to design and manufacture tile trims that enhance brand recognition through distinctive shapes, colors, and designs. We prioritize customer satisfaction and ensure our customization services encompass design consultation, product development, and sample provision. Trust us to deliver tile trims that perfectly align with your specifications, achieving stability and consistency in every product. Reach out to us for a personalized service experience that caters to your specific needs.

Q: How to get a quote quickly?

You can request a quote by filling out the contact form on our website or by contacting our sales team directly via phone or email. Please provide us with the necessary details regarding your custom tile trim requirements.

Q: What are DYM's main markets?

DYM's main markets are European Union countries, American countries, Australia, the Middle East, South Africa and some Asian countries.

Q: What are DYM's main customer types?

Our customers include construction contractors, wholesalers, retailers, building materials supermarket,importers etc.

Q: How To Place An Order For Decorative Tile Trim Profile?

a. Contact us and send your customization requirements (logo, design, size, etc.).b. Produce samples according to your requirements (3-5 days). c. Confirm order details after the samples are correct.d. After receiving the deposit, confirm the samples with you again before mass production (20-35 days).e. Our QC team will provide free inspection services.

Q: What Kind Of Payment Terms Can You Offer?

We accept TT, Western Union ,L/C. You can choose the one which is the most convenient or cost effective for you.

Q: What Is Free Design Service?

To all customers, we provide free product design and product packaging design services, customized according to your brand. Create high-quality products that match your brand ethos and attract target customers, as well as uniquely designed product packaging that accurately conveys your brand message.

Q: What ls Our General Lead Time?

(1) RTS product: Immediate delivery;(2) Custom product: 20-35 days after confirming sample.